WordPDF Converter
Refund Policy
Last updated: July 23, 2026
This Refund Policy explains how refunds are handled for paid WordPDF Converter services, including private WordPDF Document API keys, subscriptions, and digital services.
1. Digital product and API key purchases
WordPDF Document API keys are digital access products. After an API key is issued, the customer receives access to API endpoints for document automation workflows such as text-to-PDF, Markdown-to-PDF, and CSV-to-PDF reports.
2. Refund eligibility
You may request a refund within 7 days of the first purchase if one of the following applies:
- The API key was not delivered or could not be accessed.
- The paid service did not work as described and we could not resolve the issue.
- You were charged by mistake or duplicate-billed.
3. Non-refundable situations
Refunds are generally not provided when:
- The API key has been actively used for successful conversions.
- The subscription period has already been consumed.
- The customer violated our Terms of Service or abused the API.
- The request is made after the refund period, unless required by applicable law.
4. Subscriptions and cancellations
You may cancel a subscription at any time. Cancellation stops future billing, but it does not automatically refund previous subscription periods that were already delivered or used.
5. Failed payments or duplicate payments
If you believe you were charged twice or a payment failed but money was deducted, contact us with the payment reference, email address, date, and amount. We will review the payment record and correct confirmed billing errors.
6. How to request a refund
To request a refund, contact us at: support@word-to-pdf-converter.com
Please include your name, email address, payment method, payment reference, API key prefix if available, and the reason for your request.
7. Processing time
Approved refunds are normally processed back to the original payment method when possible. Processing times depend on the payment provider, bank, or card network.
8. Legal rights
This policy does not limit any mandatory consumer rights that may apply under local law.